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Industry Resources

We've curated some great guides and research documents that you might find useful. Please contact us to help customise solutions for your property. If there's anything you would like to know/see here, please let us know.

Online Distribution 101


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Human Resources

We have a whole suite of HR templates ready to customise for your operation.
Staff Induction
File Size: 31 kb
File Type: doc
Download File


Cost Calculators

Need a cost calculator for another department? Just ask - we have the lot!
Menu Profitability Analyses
File Size: 72 kb
File Type: xlsm
Download File


Energy Solutions

energy efficiency solutions for small hotels
File Size: 833 kb
File Type: pdf
Download File


Sustainable Tourism Online

Sustainable Tourism Online (STO) is a comprehensive online information resource delivering substantial research, data and tools within three main sustainability themes – Destinations and Communities, Business Operations, and Parks & Culture.

Digital Marketing A-Z

Everything you wanted to know about Digital Marketing but were too afraid to ask. Explanations, examples and How To's that will blow your mind!
Tourism e kit (large file! 14 mb)
File Size: 15186 kb
File Type: pdf
Download File


The Impact of Social Media on
Lodging Performance

Can a hotel can increase its price by 11.2 percent and still maintain the same occupancy or market share? Read this to see how.

Miscellaneous

Cornell Hospitality Report: The Impact of Social Media on Lodgings
File Size: 777 kb
File Type: pdf
Download File

From VFM Leornado: A Playbook for amplifying your hotels story on social media.pdf
File Size: 3394 kb
File Type: pdf
Download File


Social Media Reputation Management Checklist
File Size: 52 kb
File Type: doc
Download File

How to use Instagram for your Restaurants
File Size: 91 kb
File Type: docx
Download File

The ultimate guide to visual storytelling on socialmedia
File Size: 4206 kb
File Type: pdf
Download File


How to use Pinterest for your Restaurant
File Size: 49 kb
File Type: docx
Download File

Guidelines for Staff on Social Media Usage
File Size: 35 kb
File Type: docx
Download File

Sample Responses to online negative feedback
File Size: 23 kb
File Type: docx
Download File


Social Media Sizing Infographic

An infographic showing the size, resolution and limits for images and videos across a load of social media platforms.
Sizing Infographic
File Size: 904 kb
File Type: jpg
Download File


Search, OTAs, and
Online Booking:

An Expanded Analysis of the Billboard Effect from Cornell University
Expanded Billboard.pdf
File Size: 1996 kb
File Type: pdf
Download File


UNWTO

The World Tourism Organization (UNWTO) is the United Nations agency responsible for the promotion of responsible, sustainable and universally accessible tourism.

Hotel Energy Solutions

The project seeks to bridge the existent gap between available Energy Efficiency/Renewable Energy technologies and their actual use in SMEs.

In response to the challenge of climate change, HES provides an online mitigation toolkit: the HES e-toolkit to help hotels reduce their carbon footprint and operations costs, thus increasing business profits.

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