Human Resource Development
Professional service is fundamental to successful tourism development, and human resource development is one of our highest priorities. Through our flagship Team Samoa programme, we offer Tourism Awareness training to all levels of sector workers. The programme focuses on product knowledge, customer service, Samoa's history and geography and personal development. It aims to instil in its participants a sense of pride in self and country.
In addition, a wide range of skills training and skills upgrading courses are available through the Human Resource Department in an attempt to meet the needs of the industry. (See Training Courses).
In addition, a wide range of skills training and skills upgrading courses are available through the Human Resource Department in an attempt to meet the needs of the industry. (See Training Courses).
TEAM SAMOA (Together Everyone Achieves More)
LEVEL I: Team Player - all Tourism related occupations
Requirements: Modules 1-4
MODULE 1
Tourism Awareness/Customer Relations
MODULE 2
Tourism Product A:
Tourism Awareness/Customer Relations
MODULE 2
Tourism Product A:
- Our People - The Vital Component of the Tourism Product
- History - Important Dates, People Who Came to Samoa, Independance
- Cultural Awareness - Components of Culture, Samoan Legend, Music, Dance, Cuisine, World Famous Samoan Products & Achievements, Developing Cultural Sensitivity
MODULE 3
Tourism Product B: The Environment We Share
Tourism Product B: The Environment We Share
- Attractions
- Geography
- Flora & Fauna
- Environmental Awareness - Care and Protection of the Environment
MODULE 4
Review/Evaluation
4 hours
Review/Evaluation
4 hours
LEVEL II: Team Captain - Supervisory Level
Level I + six (6) hours Leadership and Motivation component
+ twelve (12) hours Work Experience at a line level position (4 hours on property, the other 8 hours at two other properties)
+ twelve (12) hours Work Experience at a line level position (4 hours on property, the other 8 hours at two other properties)
LEVEL III: Team Coach - Management Level
Level I (condensed) + six (6) hours Leadership and Motivation component
+ two (2) hours Basic Principles of Customer Service Management
+ two (2) hours Coaching components
+ twelve (12) hours Work Experience at a Supervisory/Line level position (4 hours on property, the other 8 hours at two other properties)
+ two (2) hours Basic Principles of Customer Service Management
+ two (2) hours Coaching components
+ twelve (12) hours Work Experience at a Supervisory/Line level position (4 hours on property, the other 8 hours at two other properties)
LEVEL IV: Team Trainer - Instructor Level
Level I + six (6) hours Leadership and Motivation component
+ two (2) hours Basic Principles of Customer Service Management
+ two (2) hours Overview of Trainer Skills
+ twelve (12) hours work experience at a line/supervisory level position (4 hours at 3 properties)
+ two (2) hours Basic Principles of Customer Service Management
+ two (2) hours Overview of Trainer Skills
+ twelve (12) hours work experience at a line/supervisory level position (4 hours at 3 properties)
LEVEL V: Team Executive - CEO's, Directors, Ministers
Level I (condensed) + Leadership and Motivation component
+ two (2) hours Basic Principles of Customer Service Management
+ one (1) hours of Presentation Techniques
+ thirty (30) hours work experience at a line/supervisory/management level (6 hours on property, the other 24 hours at eight other properties)
+ two (2) hours Basic Principles of Customer Service Management
+ one (1) hours of Presentation Techniques
+ thirty (30) hours work experience at a line/supervisory/management level (6 hours on property, the other 24 hours at eight other properties)
See some of our Other Training Courses....
P.O. Box 955
Apia, Samoa
(+685) 751 4385
Apia, Samoa
(+685) 751 4385
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